Frequently Asked Questions

Your Social Security Number is necessary for tax purposes. You will be expected to pay taxes if you earn more than $600 in the program during a calendar year. If applicable you will be sent by January 31^st, a 1099 containing your earning for the previous year.

What is an IATA, ARC or CLIA Number?

The IATA (International Air Transport Association), ARC(Airlines Reporting Corporation) or CLIA (Cruise Lines International Association) is a numerical code that uniquely identifies registered travel agencies engaged in the sale of travel.

What is a UR Member Number?

Upon enrollment you are assigned a 9-digit numeric Unlimited Rewards Member Number which is required when booking transactions/stays to receive dollar rewards in the program. Make sure you include your UR Member Number and IATA/ARC/CLIA numbers in all of your bookings.

Once enrolled, what is required to log in to my account?

Your email address and password is all that is required to access your account. If you've forgotten your password you can click on the link in the log in screen and reset your password.

I've forgotten my UR member number. How do I get it?

If you've forgotten your UR member number, you just need to view your profile by logging in (Unlimited Rewards ). Click on the drop down from your name on the top right of the screen.

Profile

How do I change my mailing address or other profile information?

I have moved to a new agency with a new IATA/ARC/CLIA ... will this affect my Unlimited Rewards account?

Your earnings are assigned to your UR Member Number, not your agency IATA/ARC/CLIA number. However, it’s in your best interest to update your profile with the new IATA/ARC/CLIA numbers.

Reloadable Rewards Accounts

Can I have both a physical and virtual card?

USA members can have both an active virtual prepaid account and a physical card.  The same card number will be shared within your account, so there will be no distinction in your transaction history. Due to the Canadian Federal Government's Know your Customer regulations KYC, Dollar Rewards can only be issued via a physical reloadable debit card.

Beginning in September 2022 with your July 2022 earnings, all Canadian Dollar Rewards earned will be automatically applied to your new KYC physical card upon completion of KYC requirements. Any Dollar Rewards issued prior to September, or existing on your current virtual account, will remain there until you spend them, or contact Prepaid Member Services to transfer your virtual funds onto your physical card.

Physical card not received?

If you requested a physical card and have not received it, please contact Prepaid Member Services. For a physical Card: (CAN: 1-800-764-5376 | USA: 1-866-326-8689), for a virtual card: (CAN: 1-800-774-6995 | USA: 1-800-439-9568) Email: help@northlane.com

Physical card request in replace of the Virtual Card?

If you wish to request a physical card in replacement of the virtual card, you will need to send your request Prepaid Member Services. For a physical Card: Canada: 1-800-764-5376 | USA: 1-866-326-8689). Email: help@northlane.com

If I have both a virtual prepaid account and have requested a physical card as well, how does card expiration work?

All accounts, virtual OR physical card, carry the same expiration date.  Once your account is activated, the term is 24 months (see full card member agreement).  As per the Unlimited Rewards program earning criteria, once a minimum of $10.00 has been earned in qualified bookings for reservations booked and completed on or after 14 July, 2021, USA members will receive an email to set up your virtual account, Canadian members will receive a physical card in the mail that includes activation steps.

If you have a Rewards card (virtual or plastic) that is already expired, please contact Prepaid Member Services to request a replacement card.  For a physical Card: CAN: 1- 800-764-5376 | USA: 1-866-326-8689), for a virtual card: (CAN: 1-800-774-6995 | USA: 1-800-439-9568) Email: help@northlane.com

Is there a fee to order a physical card?

For USA members, a fee of $6.95 USD will be charged if you request a physical card via the virtual express portal. Your reloadable account balance must provide a minimum to cover the fee. For Canadian members, there is no cost for the new Know Your Customer physical card. If you previously requested a physical card and paid an issuance fee, that fee will be refunded to your virtual account.

Where can I shop with my virtual reloadable account?

In the USA, you can shop online and provision your mobile wallet to allow for in store shopping anywhere mobile payment and Prepaid Visa is accepted. In Canada you can shop online anywhere Prepaid Mastercard is accepted.

I lost access to my virtual reloadable account details or lost my physical card, how can I gain access again?

If you misplaced your unique URL with access to your virtual account OR have lost your physical card, please contact Prepaid Member Services: US: 1-866-326-8689, Canada: 1-800-764-5376 Email: help@northlane.com. Please have your account information available.

I can’t activate my virtual account?

Make sure your profile is up to date. A current email address will be required to activate your new Prepaid Virtual Account.  If you need to update your email address, contact the Unlimited Rewards Support Center at 1-833-207-8961 or support@email.unlimited-rewards.com.

Know Your Customer KYC– Canadian Card Regulations

As a result of the Canadian Federal Government’s new 2022 “Know your Customer” (KYC) requirements, the Unlimited Rewards program has been required to make the change to a physical reloadable MasterCard reward card for Canadian members.

If you are a current Canadian virtual card holder, you can continue to use your virtual card until funds are exhausted. Once you activate your new KYC plastic card, including completing the one-time KYC process, you can request to have all reward funds combined onto your plastic card. If you wish to do so, please contact Prepaid Member Services at 1-800-764-5376 or help@northlane.com.

Your new KYC physical card expands your ability to spend your rewards anywhere MasterCard debit cards are accepted, worldwide. This includes both online and instore purchases. 

Under this new government regulation, new rewards cannot be issued to your digital card nor can exceptions be made to the KYC requirements. There is no cost or action required to receive your new plastic card if you are an active member in the program. To fulfill the KYC requirements, you will be asked to upload address, date of birth and an image of a government issued identification during the online card activation process.

Please allow 10 business days for card delivery by mail, to the address currently listed in your online cardholder profile. Should you not receive your card within 15 business days or have questions, please contact Prepaid Member services at1-800-764-5376 Email: help@northlane.com. Please have your account information available.

Dollar Rewards

I’m a Canadian based travel advisor – do I receive the same rewards?

Yes, Canadian travel advisors receive the same rewards. Dollar rewards are paid in US Dollars and a conversion is applied to Canadian Dollars at time of reward.

Are there booking instructions to ensure I get credit for my transactions/stays?

Click here for detailed instructions on how to book with all partners with your UR Member Number.

Should I use my UR Member Number for my rental transactions/stays?

Unlimited Rewards pays dollar rewards on completed eligible transactions/stays when the IATA/ARC/CLIA and Unlimited Rewards Member Numbers are included in the initial reservation. A UR Member Number can’t be included or changed once a reservation is submitted.

Once I book a reservation, how long before I get my dollar rewards?

Please allow 6 to 12 weeks after a qualified and completed transaction/stay for your dollar rewards to be issued.

Does the program pay rewards for ALL bookings?

For Hilton, travel advisors earn rewards on all eligible bookings.

For Avis and Budget Car Rental, some corporate accounts are not eligible for rewards. To check whether the corporate account you’re booking for is eligible, log in (Unlimited Rewards), then go to the Earn Dollars page and click on the link for Avis & Budget Car Rental Corporate and enter either the AWD # for Avis or BCD # for Budget.

Are my bookings restricted to certain countries?

Hilton pays rewards for completed qualifying transactions/stays booked globally.
Avis pays rewards for completed qualifying transactions booked in US, Canada, Mexico, Brazil, Latin America, the Caribbean, Australia, New Zealand, UK, Norway, Denmark, Sweden, France, Holland, Belgium, Luxembourg, Germany, Australia, Switzerland, Poland, Czech Republic, Spain, Italy and Portugal.
Budget pay rewards for completed qualifying transactions booked in the US, Canada, Mexico, Brazil, Latin America, the Caribbean, Australia and New Zealand.

I saw a Promotion Code – what is that?

In order to participate or earn bonus rewards, you may be required to enter a Promotion Code. When a Promotion Code is provided, simply enter under "Promotion Registration". You will receive an onscreen confirmation and will see the promotions you are registered for on the home page.

I entered a Promotion Code after a promotion started. Can I still participate?

Yes you can still participate. Any promotional requirements or bonus rewards start from the date you registered.

For Avis and Budget car rental transactions, are advisors being paid for 1-day rentals?

There are no rewards for a 1 day rental but you can earn a $2 reward when you book a Garmin GPS rental that accompanies the booking.

What completed transactions/stays have I received credit for?

You can track your transactions/stays with Avis, Budget and Hilton by logging in and click on the See Complete Earnings on the home page.

What is a qualified booking?

Unlimited Rewards will be awarded for reservations booked and completed on or after 14 July, 2021. For example,

If you made a booking January 2021, reservation is completed August 2021, this does NOT qualify as it was booked before 14 July, 2021.
If you made a booking 14 July, 2021, reservation was completed November 2021, this DOES qualify as it was booked and completed on or after 14 July, 2021.

What happens to the balance on my previous physical card if the card has expired?

If you have an existing balance on an expired physical card, please contact Prepaid Member Services:

Cardholder Web Services - Go to //login.northlane.com/unlimitedrewards
Cardholder Email Support - help@northlane.com
Cardholder Phone Support:
US Cardholders – 1-866-326-8689
Canadian Cardholders – 1- 800-774-6995

If there are funds remaining, the card provider will reissue you a new card. Please ensure your delivery address is accurate when requesting a new card. Please allow 7-10 business days for the card to arrive. The processing fee of $6.95 USD will be waived until 31 July, 2021, after which the fee will apply. All rewards paid after 14 July, 2021 will be issued to your NEW Virtual Prepaid Account.

How do I see my earnings?

Your complete earnings history can be accessed on the Promotions Page after login. If you are experiencing difficulty accessing your rewards account, or would like clarification on your earnings, please contact our team at: If you need to update your email address, contact the Unlimited Rewards Support Center at 1-833-207-8961 or support@email.unlimited-rewards.com.

I entered incorrect booking formats during my reservation.

Unfortunately, we are unable to process rewards for reservations that were not booked correctly. To be fair to all members, we need to abide by the terms and policy of the rewards program.

Questions/Help

Who can I contact with questions?

Based on your country of enrollment, please contact the Member Service team for program related questions as follow:

Email – Contact Us
Phone - 1-833-207-8961

Standard operating hours are Monday – Friday 8 am – 6 pm CST, excluding holidays. Please allow up to one business day for a reply.

Cardholder services are available 24/7/365 as follows:

Web Services - Go to //login.northlane.com/unlimitedrewards
Email Support - help@northlane.com
Phone Support:
US Cardholders – 1-866-326-8689
Canadian Cardholders – 1- 800-774-6995
Text Balance Retrieval (US Only) - BAL to 445544.

Having trouble viewing the website?

See below chart for security protocol changes.

Security protocol change: TLS 1.2

This website has been updated to TLS 1.2. The most secure protocol for sharing information on the web today is Transport Layer Security (TLS) version 1.2. You will need to verify that your browser supports TLS 1.2 and, if necessary, make the appropriate updates. This update requires TLS v1.2 for all HTTPS connections. After that time, all TLS v1.0 and TLS v1.1 connections will be refused.

What should you do?

Most of latest browsers have supported TLS for at least the last few years. To check that yours does, go to How’s My SSL and it will tell you how good your browser is doing and which version of TLS it supports. If your browser does not support TLS 1.2, then this is probably a configuration setting you can turn on. Steps for the enabling TLS 1.2 are mentioned below.

NOTE: The minimum required action is to enable TLS 1.2 encryption protocol within your browser security settings. Although we recommend disabling TLS 1.0 for a more secure browsing experience, it is not required.

Browser	Notes
Desktop IE version 11	Compatible with TLS 1.1 or higher by default. If you see the "Stronger security is required" error message, you may need to turn off the TLS 1.0 setting in the Internet Options \| Advanced Settings list.
Desktop IE versions 8, 9, and 10	Compatible only when running Windows 7 or newer, but not by default. Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2.
Desktop IE versions 7 and below	Not compatible with TLS 1.1 or higher encryption.
Firefox 27 and higher	Compatible with TLS 1.1 or higher by default.
Firefox 23 to 26	Compatible, but not by default. Use about:config to enable TLS 1.1 or TLS 1.2 by updating the security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2.
Firefox 22 and below	Not compatible with TLS 1.1 or higher encryption.
Google Chrome 38 and higher	Compatible with TLS 1.1 or higher by default.
Google Chrome 22 to 37	Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop)
Google Chrome 21 and below	Not compatible with TLS 1.1 or higher encryption.
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher	Compatible with TLS 1.1 or higher by default.
Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below	Not compatible with TLS 1.1 or higher encryption.

Microsoft Internet Explorer

Open Internet Explorer
From the menu bar, click Tools > Internet Options > Advanced tab
Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
Click OK
Close your browser and restart Internet Explorer

Google Chrome

Open Google Chrome
Click Alt F and select Settings
Scroll down and select Show advanced settings...
Scroll down to the Network section and click on Change proxy settings...
Select the Advanced tab
Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
Click OK
Close your browser and restart Google Chrome

Mozilla Firefox

Open Firefox
In the address bar, type about:config and press Enter
In the Search field, enter tls. Find and double-click the entry for security.tls.version.min
Set the integer value to 3 to force protocol of TLS 1.2 (The values for these preferences mean: 1 => TLS 1.0 2 => TLS 1.1 3 => TLS 1.2)
Click OK
Close your browser and restart Mozilla Firefox

Safari

There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 and TLS 1.2 are automatically enabled.